Once your order has been shipped, tracking information will be shared with you.

You can also use the Track Order section on the Sorta website.

If your order has not yet been processed, contact us as soon as possible and we will check whether the address can still be changed.

Once an order has been dispatched, we cannot guarantee that the shipping address can be modified.

Orders cannot normally be cancelled once placed.

If you have an urgent issue with your order, contact us immediately and we will check whether anything can still be done before processing or dispatch.

Please do not wear or wash the product.

Contact us with your order details and clear photographs of the product received. Our team will review the issue and guide you through the next step.

Contact us as soon as possible with photographs showing the issue.

Email: executive@sorta.club

Free shipping is available on prepaid orders within India according to the current Sorta shipping policy.

Orders are generally processed within 24–72 hours.

Some pieces involve handcrafted or time-intensive processes and may require additional processing time.

Standard domestic delivery generally takes approximately 3–7 business days.

Product-specific delivery information may vary and takes precedence where displayed.

Use the Track Order section on the Sorta website or use the tracking information sent after dispatch.

Delivery delays can occasionally occur because of carrier operations or circumstances outside Sorta's control.

If your shipment appears unusually delayed, contact our customer care team with your order and tracking details.

Exchange requests must be raised within 5 days of receiving the product.

Eligibility is subject to the conditions outlined in Sorta's current exchange policy.

Eligible products can be exchanged for another size, subject to availability.

A reverse-shipping charge of ₹111 applies to approved size exchanges.

Sorta currently does not offer reverse pickup for exchanges.

Customers are required to self-ship the product using a trackable courier service.

Products must be unused and returned with their original tags and packaging intact.

All returned products are subject to quality inspection.

Sale and discounted products are not eligible for return or exchange under the current policy.

Exchanges are subject to availability.

If the requested size is unavailable, contact our team and we will guide you through the available options.

Yes. Sorta ships internationally to customers across multiple countries.

International shipping rates vary depending on destination and order weight.

Your applicable shipping cost will be shown during checkout.

International orders generally require 1–3 business days for processing.

Estimated delivery is generally 7–21 business days depending on destination and customs.

International orders may be subject to customs duties, taxes and import fees imposed by the destination country.

Customers are responsible for applicable customs charges.

Currently, Sorta does not offer exchanges, returns or refunds for international orders.

Sorta accepts payments through Razorpay, including UPI, RuPay, credit cards and debit cards.

Payments are processed through our payment gateway and handled through the security systems provided by the payment provider.

First check your email and spam folder.

If you still cannot find your confirmation, contact us with your payment details and the email or phone number used during checkout.

A size chart is available on individual Sorta product pages where applicable.

Because measurements can differ between garments, always refer to the size chart for the specific product.

Compare your own measurements against the measurements listed on the relevant product page.

If you're still unsure, contact us before ordering and our team can help you choose.

Follow the care instructions provided on the individual product page or garment label.

For printed pieces, cold washing, washing separately or with similar colours, drying inside out in the shade and low-heat ironing are recommended where specified.

No.

Avoid ironing directly over printed areas. Turn the garment inside out and use low heat.

Sorta Members is our community and recognition programme for people who keep coming back.

It is designed around access, experiences and recognition rather than conventional discount-led loyalty.

Membership is connected to your Sorta customer account.

Member privileges may include early access, exclusive releases, special products, invitations and community experiences.

Benefits depend on your membership level and the current Sorta programme.

Your membership status and available benefits can be accessed through the Sorta Members experience when active on your account.

Sorta is a creative lifestyle and fashion brand built around individuality, art, expression and the pursuit of one's own path.

We make pieces for people who don't necessarily want to fit into the obvious category.

Sorta products are developed and produced through our own manufacturing and production network.