ADVISORY

CUSTOMERS ARE ADVISED TO STUDY THE SIZE CHART CAREFULLY BEFORE ORDERING FOR A SMOOTH EXPERIENCE.

 

CANCELLATION AND REFUND

• UNFORTUNATELY, AS PER STORE POLICY, RETURNS AND REFUNDS ARE NOT POSSIBLE AGAINST ANY ORDERS.
• CANCELLATIONS ARE NOT POSSIBLE AGAINST ANY ORDERS, ONCE DISPATCHED.

EXCHANGE PROCEDURE

INITIATING AN EXCHANGE:

TO INITIATE AN EXCHANGE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR ORDER ID, ITEM AND SIZE PURCHASED, EXCHANGE REQUESTED AND PRODUCT IMAGES (FRONT AND BACK) AT EXCHANGE@SORTA.CLUB WITHIN 3 DAYS OF RECEIVING THE ITEM. WE WILL WRITE BACK TO YOU WITHIN 24 HOURS. PLEASE NOTE THAT EXCHANGES WILL BE PROCESSED ONLY FOR THE SAME AMOUNT AS THE ORIGINAL ORDER VALUE OR A HIGHER AMOUNT.

QUALITY CHECK:

ALL EXCHANGES WILL UNDERGO A QUALITY CHECK BY OUR TEAM. WE RESERVE THE RIGHT TO DECLINE AN EXCHANGE IF:

• THE PRODUCT/S ARE RETURNED AFTER USE.
• THE PRODUCTS ARE DAMAGED.
• THE PRODUCT TAGS ARE NOT INTACT. ANY RETURNS WITHOUT THE TAGS WILL NOT BE ACCEPTED AND WILL BE DELIVERED BACK TO THE CUSTOMER.

SHIPPING THE EXCHANGE:

IF THE EXCHANGE IS CONFIRMED, THE CUSTOMER IS RESPONSIBLE FOR SHIPPING THE PRODUCT BACK TO SORTA CLUB. PLEASE PROVIDE THE TRACKING ID TO EXCHANGE@SORTA.CLUB IN THE SAME EMAIL THREAD.

PROCESSING TIME:

ONCE WE RECEIVE THE RETURNED ITEM, WE WILL PROCESS THE EXCHANGE WITHIN 5-7 BUSINESS DAYS.

DEFECTIVE PRODUCTS:

IF YOU RECEIVE A DEFECTIVE PRODUCT, WE APOLOGIZE. PLEASE SHARE ORDER DETAILS AND IMAGES AT EXCHANGE@SORTA.CLUB, AND WE WILL RESPOND WITHIN 24 HOURS.

EXCHANGE LIMITATIONS:

• EXCHANGES ARE ALLOWED FOR EVERY ORDER ONLY ONCE.

 

WE TRUST THAT THIS POLICY GUARANTEES A CONFIDENT SHOPPING EXPERIENCE AT SORTA CLUB. IF YOU HAVE ANY QUESTIONS OR CONCERNS, PLEASE FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM FOR ASSISTANCE BY WHATSAPP AT +91 8100395559.