Shipping policy
Shipping Information
As soon as an order is accepted, the delivery time for your shipment will begin. This includes a period of 2 working days in which our warehouse will process and dispatch your shipment from Monday through Friday. In case of restocking, the shipment period may take longer and one of our staff members will send you a notification of delay via email or call.
If an item in your order isn’t immediately available in our warehouse, then please allow 1 to 2 weeks for your purchase to be processed. Your order may be processed in multiple shipments, in which case you will be notified of the tracking number when each shipment occurs.
We provide free standard shipping globally. For express delivery, the shipping charges will be borne by the customer.
NOTE: We only accept prepaid orders for Jammu & Kashmir since we have faced alot of RTOs from that region.
Taxes and Duties
The prices of products are inclusive of taxes but exclude customs duties. All applicable duties shall be borne by the customer.
Replacements and Exchanges
India – 7 days replacements from the date of product delivered.
International – 7 days replacements from the date of product delivered.
Shipping will be borne by the customer if you wish to replace the piece. You will be charged Rs. 111 as a nominal reverse shipping fee. Shipping charges for the exchanged product will be bourne by us. Exchanges will be processed only for the same amount as the original order value or a higher amount.
Please note that the product must be returned unused and all tags and labels should be attached.
Returns and Refunds
India – 7 days returns from the date of product delivered.
International – 7 days returns from the date of product delivered.
Return requests will be accepted and shipping will be borne by sorta.club only under the following conditions:
- If there is a manufacturing defect in the piece.
- If the package is received damaged.
Shipping will be borne by the customer if you wish to return the piece. You will be charged Rs. 111 which will be deducted from the refund amount.
Please note that the product must be unused and all tags and labels should be attached.
Refunds will be processed within 2-3 business days after the product reaches our warehouse and runs through a quality check within 24 hours. Thereafter on approval, we will generate a credit note of the same value within 7 business days.
If an order is canceled after the product has been shipped from our warehouse, the refund will be processed only after it reaches our warehouse and runs through the quality check. On approval, it will then follow the standard refund procedure as mentioned above.
For any other inquiries, please contact us via email at sorta.originals@gmail.com or Whatsapp at +919073700555.